Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE SECURE YOUR PERSONAL INFORMATION
We implement technical and organizational security measures to protect your data. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Furthermore, if you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 18.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@lovesmooth.com.

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SMS MARKETING TERMS OF SERVICE

We use a text messaging platform that is subject to the following terms. By signing up for our SMS marketing and notifications, you agree to these terms.

By providing your phone number during the checkout process, completing a purchase, signing up via our subscription form, or via a keyword, you consent to receive SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. You confirm that your consent is not a condition of any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform, "SMSBump Inc, a European Union company based in Sofia, Bulgaria, EU." This data is used to send you targeted marketing messages and notifications. To ensure delivery, your phone number will be shared with an SMS operator when sending SMS messages.

If you wish to stop receiving SMS marketing messages and notifications, reply STOP to any mobile message sent by us or use the unsubscribe link provided in any of our messages. You understand and agree that alternative methods of opting out, such as using different words or requests, will not be considered a valid means of unsubscribing. Message and data rates may apply.

For any questions, please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures described above.

CONTACT

By subscribing to Smooth text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided at sign-up. Messages may be sent via an automatic telephone dialling system or other technology. Message frequency is recurring. Consent is not a condition of any purchase. Message and data rates may apply.

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to unsubscribe and HELP for customer support. You may receive an additional text message confirming your unsubscribe request. You agree that attempting to unsubscribe by any means other than sending the unsubscribe commands above is not a reasonable means of unsubscribing.