Shipping policy

Shipping Information

How long does it take for my order to be shipped?
All orders are processed within 24 hours. You can expect your order to be shipped out within 1-3 business days.

When will I receive my tracking information?
You will receive an email with your tracking number once your order has been shipped. This usually happens within 24 hours of it leaving our warehouse. If you haven't received a tracking number after 3 business days, please get in touch with us!

How long will it take to receive my order?
Standard delivery time is 2-3 business days. We ship with trusted carriers like Colissimo and Mondial Relay.

Please note that for international orders shipped outside of our warehouse country, customs clearance can sometimes cause delays. We recommend monitoring your tracking information for the most up-to-date delivery status.

Important Customs Information for International Orders
Orders shipped internationally may be subject to import duties, taxes, and customs fees, which are determined by your local customs office.

These fees are the responsibility of the recipient. We recommend checking with your local customs authority to see if any additional charges apply before you place your order.

Please be aware that Smooth is not responsible for any delays caused by customs or for any import duties, taxes, or fees. These additional costs or delays are not valid grounds for a refund or a cancellation of your order.

We sincerely hope your order arrives without any issues. If you have questions or need more details, please contact us via email, and we'll be happy to help within 24 hours.

How can I cancel my order?
If you need to cancel your order, please refer to our Return and Refund Policy. As a EU-based company, we adhere to consumer protection laws, which grant a 14-day right of withdrawal starting from the day you receive the goods.